Frustrated, I called the handy 1-800 number and am on hold for about 10 minutes. At least the guy who answered was kind enough to walk me through the process and tell me that I make my payments through one website, but get recertified through ANOTHER one. I wanted to scream. Why is this so complicated? I am honestly trying to pay money back. I am not trying to move my payment date, I am not trying not to pay, and I do not have a sob story. I just want to do the right thing. Apparently I have been to that website before because my email address was recognized. I did not remember my password so I opted to answer the challenge questions. I wrote them so I should be able to answer them, right? Well...I guess I forgot my shoe size because try as many times as I did 7 1/2 or 7.5 was not the correct answer. So I had to verify some stuff and my password was reset.
Now of course the website function I need won't be back up until 8pm tonight. I guess it is down for maintenance. No matter, at least now I know what I need to. Repaying money should not be this difficult especially since there is a high amount of people defaulting on their student loans. Oh well, I will try again.